Frequently Asked Questions about Ordering our Products

I cannot find the QuickSyn product page on your website. Where did it go?

We re-branded the popular QuickSyn microwave frequency synthesizer to the National Instruments brand along with our microwave component and integrated microwave assembly products. You can find these products at the NI Microwave Components website www.ni-microwavecomponents.com.


Should I contact a sales representative or your sales office directly?

Please contact our or sales representative who represents us in your area.


I have never bought from Phase Matrix.  Do I need to setup an Account?

Be prepared to provide us with a list of trade references (no less than four).  We will review your references and determine terms of payment.  A 3% processing fee will be charged on all credit-card orders over $2,000.00.


I am ordering from outside the United States.  Do I need an end-user statement?

Yes, an end-user statement is required.  Our international sales representatives should be able to assist you with this requirement.  Here is a link to the form itself: http://www.bis.doc.gov/index.php/forms-documents/doc_download/235-bis-711-statement-by-ultimate-consignee-and-purchaser Go to the Bureau of Industry and Security for more information about the requirement: http://www.bis.doc.gov/.


I need to speak to an engineer about custom requirements.  How can I contact a Phase Matrix engineer?

Please complete this form, and we will contact you.


I completed one of your online forms, and I haven't received contact from you.  What do I do?

First, check your spam box.  If there is no email from us, we may have forwarded your information to our sales representative in your area.  Therefore, please check your spam box for an email from our sales rep. 

If still no contact, please accept our apology, and fill out the online form again or send a fax or call our main number.  We are dedicated to providing high-quality service.


What are your terms of sale?

Phase Matrix's terms of sale